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Frequently Asked Questions

Find answers to common questions about our wood pellets, firewood, biomass products, bulk orders, delivery options, and quotation process. Our team is here to help you find the right supply solutions for your business.

  • Firewood
What types of firewood are available?

Availability may include different wood species and log formats. Please check the relevant product listing or contact us for current options.

Is the firewood kiln-dried?

Drying methods and moisture levels can vary. Contact us to confirm the preparation details of a specific product.

Can I order firewood in bulk?

You can submit a bulk enquiry with your required quantity, wood type, and delivery destination.

How should firewood be stored?

Store firewood in a suitable, well-ventilated area and follow any storage guidance provided for the specific product.

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  • Spruce Logs
What spruce log dimensions are available?

Dimensions and length options are specified in the individual product listing. Please review the specification or contact us for clarification.

How are spruce logs measured?

Measurement methods are product-specific. Where stated, the small-end diameter is measured under bark.

Can I request specific lengths or diameters?

Include your required dimensions and quantities in your enquiry. We will confirm availability against the product specification.

How is log volume calculated?

The applicable volume formula and measurement units are provided in the product specifications. Please confirm the measurement basis before using a calculation for purchasing.

  • Other Timber Logs
Which timber log species do you supply?

Our product range may include species such as pine, oak, poplar, ash, and cherry. Please check current listings for available products.

Are log grades and dimensions the same for every species?

No. Grades, dimensions, and tolerances depend on the product. Refer to the individual listing for its stated requirements.

Can I enquire about large-volume log orders?

Yes. Send us the species, grade, dimensions, quantity, and destination so we can review your requirements.

Can I request details about bark, trimming, or defects?

Include these requirements in your enquiry. We can clarify the applicable product specification and any stated allowances.

  • Wood Chips & Shavings
What are wood chips and wood shavings used for?

Depending on their characteristics, they may be used in applications such as processing, bedding, or other industrial and commercial purposes. Confirm suitability for your intended use before ordering.

Can I request bulk quantities?

You can enquire about bulk supply by providing the product type, required quantity, and delivery location.

Are particle size and moisture specifications available?

These details can vary by product. Contact us to confirm the specifications available for your selected material.

How are these products packaged or transported?

Packaging and transport arrangements depend on the product and order. Please include your delivery requirements in your enquiry.

  • Wood Briquettes
What are wood briquettes?

Wood briquettes are compressed wood-based fuel products. Their composition and characteristics depend on the particular product.

Can I enquire about wholesale briquette orders?

Yes. Contact us with your desired quantity, product specification, and destination.

Are briquette dimensions and packaging standardized?

Not necessarily. Please check the product listing or ask our team to confirm the available dimensions and packaging.

How should briquettes be stored?

Keep them in a dry, suitable storage area and follow any product-specific handling instructions.

  • Wood Boards & Sawn Timber
What types of wood boards may be available?

Listings may include products such as plywood, MDF, OSB, and other wood-based boards. Check the product range for current options.

Can I request particular board dimensions or thicknesses?

Include your required dimensions, thickness, grade, and quantity in your enquiry. We will confirm whether they match available specifications.

Are boards suitable for outdoor or moisture-exposed applications?

Suitability depends on the board type, grade, and intended application. Review the product specification and confirm suitability before use.

Can I request bulk quantities for commercial projects?

Yes. Provide the product details, estimated quantity, and delivery destination for a quotation enquiry.

  • Orders, Pricing & Quotations
How can I request a quotation?

Email info@dhs-ub.com with the product name, specifications, quantity, and delivery destination.

How is pricing determined?

Pricing may depend on product type, grade, dimensions, quantity, and delivery arrangements. Request a quotation for your specific order.

Can I discuss customized requirements?

Yes. Share your requirements with our team so we can review them and confirm what may be available.

When is an order confirmed?

Order confirmation, payment terms, and other conditions are confirmed during the order process.

  • Shipping & Delivery
Do you offer international delivery?

We accept international supply enquiries. Destinations, availability, and transport arrangements are confirmed for each order.

How are delivery costs calculated?

Costs may depend on the destination, quantity, product, and transport method. Contact us for order-specific details.

How long will delivery take?

Estimated delivery times depend on product availability, destination, and logistics. We will discuss the expected timeframe during order coordination.

Can I arrange my own transport?

If you prefer to use your own transport provider or arrange collection, mention this in your enquiry so the arrangements can be discussed.

  • Company & Customer Support
How can I contact DHS Unternehmensberatungs- und Beteiligungs GmbH?

Email us at info@dhs-ub.com for product enquiries, quotations, and business-related questions.

Where is your company located?

August-Jaksch-Straße 2, AT-9020 Klagenfurt am Wörthersee, Austria.

What is your VAT number?

Our VAT number is ATU61881529.

Can I ask for more information before ordering?

Yes. We encourage customers to contact us with questions about specifications, quantities, pricing, and delivery before proceeding with an order.